Refund Policy

Return & Refund Policy – Healthline Trading

Returns & Refunds

We are here to help you find the right product and resolve any concerns with your order.

Changed your mind or the item does not fit?

Please contact us before sending your item back so we can provide return instructions. For returns because you changed your mind or the item does not fit your needs, you are responsible for the return shipping cost. We do not charge a return processing or restocking fee.

Defective, damaged, or incorrect items

If your item arrives defective or damaged, or we sent the wrong item, please contact us. We will cover the return shipping cost and help arrange a replacement or refund. There is no return processing or restocking fee.

How to request a return

Call 800-414-2358 or email certhealth.healthline.orders@gmail.com with your order number and a brief description of the issue. We will provide the return address and instructions. If you would like us to provide a prepaid return label for a change-of-mind or fit-related return, we will explain its cost and obtain your agreement before deducting that cost from your refund.

Required return authorization (RA/RMA) and tracking

Before shipping any return, submit a return request to certhealth.healthline.orders@gmail.com. Include your order number, name, contact email, item and quantity, and reason for return. For damage, defects or an incorrect item, include a description and photos if available.

We will create your return authorization (RA/RMA) number and provide return instructions and the correct shipping address. Keep this number and include it with your return. Do not ship the item before you receive authorization.

After shipping, you must provide the carrier name and return tracking number by replying to your return authorization email. Include your RA/RMA number so we can match the shipment to your request. Keep your shipping receipt and tracking details. A return request or RA/RMA number alone does not confirm receipt or completion of a refund; we will confirm receipt and the refund outcome after checking the returned item.

Refunds and assistance

Once your return has been received and checked, we will confirm the refund amount and arrange the refund to your original payment method. Your bank or payment provider determines when the credit appears on your account. Questions and product assistance are free. If you need to cancel an order before it ships, contact us as soon as possible; no cancellation fee applies before shipment.

Return eligibility

For a change-of-mind or fit-related return, contact us within 30 days of purchase. Items must be clean, unused and in their original packaging. Eligible categories include transport chairs, manual wheelchairs, walkers, rollators and wheelchair accessories. Incontinence and bath safety products are not eligible for change-of-mind returns. These exclusions do not apply when the item is defective, damaged or incorrectly supplied by us. Please obtain return authorization and the correct return address before shipping; do not send returns to our corporate address.

Step 1: Request return authorization

Step 2: Submit tracking after shipping

ADDRESS

48 43rd St. Building C, 1st Floor
Brooklyn, NY 11232

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