Shipping Policy

All orders received before 2 pm Eastern Standard Time will be shipped the same business day.

All orders received after 2 pm Eastern Standard Time will be shipped on the next business day.

All prescription item(s) will be shipped upon physician and/or insurance approval.

The transit time of orders will depend on the customer’s shipping requirements and item storage requirements. The transit time of orders may range from one to three business days. All items requiring refrigeration and/or special storage conditions will be shipped via overnight next day delivery. Shipping costs are determined at the point of sale.

Payment Information

Do you accept payment other than credit card?
You can pay for Healthline Trading orders with a debit card, Visa, MasterCard, Discover Network, American Express

What are your accepted payment options?
We accept all kinds of medical insurance for prescription items.

Order Status and Tracking

How do I track the status of my online order?
We will give you a call and send an email message with your tracking number. You can track your delivery via FedEx or USPS.

Do you offer free shipping?
Yes, we offer free shipping.

Do you offer overnight delivery?
We offer overnight delivery. The cost will be determined by FedEx or USPS.

Shipping Options and Rates

The cost will be determined by FedEx or USPS.

Processing and Delivery Times

How will I know when my order has shipped?
We will call you or send an email message with your tracking number. Save your tracking number – you can use it to track your delivery via FedEx or USPS.

When are orders processed?
All orders are processed individually. It may take 1 to 3 business days on most orders. We will not be able to ship your order on days when FedEx or USPS does not operate.

What is the total delivery time for your order?
All orders received before 2 pm are processed the same day. If you need your order to be processed as soon as possible, give us a call and we will accommodate.

Destinations and Restrictions

Where do you ship? Do you ship internationally?
We do not ship internationally.

Do I need to be home to sign for my home delivery?
No, you do not need to be at home. You can select where to leave your home delivery – at your doorstep, in your mailbox, etc.

Can I change the shipping address?
Yes, it is possible if your order has not yet been shipped.

Returns

Do you provide returns?
Certhealth.com does not provide returns. If your product arrived broken or damaged in any other way, contact FedEx or USPS Customer Support to find out what happened. Certhealth.com team will assist you in the process.

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